Plan staffing based on real data from your inbound call database. Daily, weekly and monthly snapshots allow you to spot trends including:
- Call connection ratios (answered vs missed calls)
- Calls-per-day and traffic patterns by location
- Peak calls by hour and day of the week
Call Pipeline Reporting
Capitalize on leads with daily call detail summaries which include:
- How many inbound calls are received
- Detailed caller information, including demographic data
- Connection results (connected, busy, ring-no answer, abandoned)
- Which prospects are repeat callers
You can also listen to call recordings to learn how individual calls are being handled by your staff and evaluate status on call follow-up.
Advertising ROI Analysis
Take the guess work out of media buys. With TCS at-a-glance reports, you know the exact return you’re getting on each of your ad sources including:
- Which ads generate the most leads
- Cost per lead results
- Lead quality (as measured by call duration)
TCS reports are available 24/7 through a secure Web login, via FTP downloads, or by email.