Do my calls go to a call center?
The calls are answered directly by your front office staff, receptionist or whomever answers your phone regularly. When a customer calls your business with one of your tracking numbers, it passes through our system and then directly rings into your office.
Is there a long-term contract?
No, at TCS we believe that if it’s working for you, then it’s working for us. We provide service on a month-to-month basis.
Is it a local or 800 number?
You have the option of Toll-Free or Local tracking numbers.
How do I get the results?
The reports are available in two options. You have access through a secure, password protected, web-based reporting system in real-time to view and analyze your data; or you can receive a daily or weekly emailed Call Details Report with a listing of each of your calls for a particular day or week..
What if I want multiple numbers for different campaigns?
TCS will customize packages to fit your needs, whether it’s 1 number or multiple numbers and combinations of local and toll-free.
Is there a way to record the calls?
Yes, our call recording feature gives you the option to record all incoming calls for quality assurance.
What happens to the phone number if we cancel the agreement?
You have the option to continue the use of your numbers with a small fee to port over the assigned number to your existing carrier.
I don’t have time to learn how to use another practice management system.
Well you don’t need time. We will help you determine your needs, make suggestions to get the most out of your customized system, and put you or the office manager through a fast start training, so you can be up and operating immediately.
I don’t know if my phone system or phone company can do this.
We handle all of that on our end. You don’t need to change or update your phone service. There is no charge on your phone bill for your new TCS phone numbers. You just need a regular old phone on your end to answer. That simple.
This sounds expensive.
Your customized system costs pennies a day. You probably spend more per day on your coffee fix than you will on this… the life blood of your practice.
I already pay for secret shoppers and phone audits to listen to check my staff.
Phone training is great. But do they audit and listen to each and every phone call you get every day? Do you have instant access to those recordings? With our system, you will have access to each call which will not only be recorded, but the demographic information of the caller will be captured, so you have a log turning every ‘tire kicker’ into a future lead. Audited calls don’t do that.
I already have an 800 number and several secondary phone lines for my office.
With your customized “Gold Key To Success”™ Call Tracking, you could have a separate 800 phone number or specific phone numbers for EACH of your marketing pieces, i.e. yellow page ads, free standing inserts, websites, etc. We do all the work to divert these phone numbers to your existing phone lines, so there is no extra work required by your staff. You just answer the phone.